Privacy Policy

We collect information in two ways: information you provide directly, and information collected automatically when you use our Website.

Information You Provide

When you contact us, request a free estimate, or submit a form on our Website, we may collect:

• Contact Information: First name, last name, phone number, and email address.
• Property Information: Property address and details about your home or project.
• Project Details: Type of remodeling project, estimated budget range, and preferred timeline.
• Communication Records: Messages, emails, and notes from our conversations with you.
• Review and Feedback: Testimonials, reviews, or feedback you voluntarily submit.

Information Collected Automatically

When you visit our Website, we automatically collect certain technical information, including:

• Log Data: IP address, browser type and version, operating system, referring URLs, pages visited, and time spent on pages.
• Device Information: Device type (desktop, mobile, tablet), screen resolution, and hardware model.
• Usage Data: How you navigate and interact with our Website, including clicks, scrolls, and search queries.
• Location Data: General geographic location inferred from your IP address (city/state level — not precise GPS).
• Cookie Data: Data stored by cookies and similar tracking technologies (see Section 4).

We use the information we collect for the following purposes:

We respect your privacy. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

Service Providers

We work with trusted third-party vendors who assist us in operating our Website and business. These providers are contractually bound to protect your data and may only use it to perform services on our behalf:

• Google Analytics — Website traffic analysis and performance reporting
• Email / CRM Platforms — Customer communication and follow-up management
• Call Tracking Software — Phone call tracking and recording (where applicable)
• Web Hosting Provider — Secure server infrastructure for our Website
• Form / Lead Management Tools — Processing and routing your estimate requests

Business Transfers

If Galveston Home Remodeling is involved in a merger, acquisition, asset sale, or transfer of business operations, your information may be transferred as part of that transaction. We will notify you via a prominent notice on our Website before your data is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information when required to do so by law or in good faith that such disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights, property, or safety of our company, customers, or the public; (c) prevent fraud or unauthorized access; or (d) respond to a government or regulatory request.

Our Website uses cookies and similar tracking technologies to enhance your experience and collect analytics data. A cookie is a small text file placed on your device when you visit a website.

Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly (e.g., form submission, session management). These cannot be disabled.
• Analytics Cookies: Used by Google Analytics to collect anonymous data about how visitors use our Website, helping us improve content and performance.
• Marketing Cookies: Used to track visitors across websites so we can display relevant ads on other platforms (e.g., Google Ads remarketing). Only active if you consent.
• Functional Cookies: Remember your preferences to personalize your experience (e.g., remembering your location for service area content).

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our Website. For more information on managing cookies, visit allaboutcookies.org.

To opt out of Google Analytics tracking specifically, you may install the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• SSL Encryption (HTTPS): All data transmitted between your browser and our Website is encrypted using industry-standard SSL/TLS technology.
• Access Controls: Personal information is accessible only to authorized personnel who need it to perform their job functions.
• Secure Hosting: Our Website is hosted on secure servers with regular security updates and monitoring.
• Limited Data Collection: We collect only the minimum information necessary for our stated purposes.
• Employee Training: Staff who handle personal information are trained on data privacy best practices.
• Regular Audits: We periodically review our data collection and security practices.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Our general retention guidelines are:

• Lead & Inquiry Records: Retained for up to 3 years from the date of last contact to allow for follow-up and service provision.
• Customer Project Records: Retained for up to 7 years after project completion for warranty and legal purposes.
• Marketing Communications: Retained until you opt out, plus 1 year for record-keeping.
• Website Analytics Data: Aggregated and anonymized data may be retained indefinitely; personally identifiable analytics data is retained for up to 26 months.
• Legal / Compliance Records: Retained for as long as required by applicable law.

When personal information is no longer needed, we securely delete or anonymize it so it can no longer be associated with you.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us using the details in Section 12. We will respond to verified requests within 30 days. We may need to verify your identity before processing your request.

Our Website may contain links to third-party websites, including social media platforms (Facebook, Instagram, Google), review sites (Yelp, BBB), and industry directories (HomeAdvisor, Angi). These links are provided for your convenience.

We are not responsible for the privacy practices or content of third-party websites. Once you leave our Website by clicking a third-party link, this Privacy Policy no longer applies. We encourage you to review the privacy policies of any website you visit.

Third-party services we reference or use include: Google Analytics, Google Ads, Facebook Business, and various home services directories. Each of these services has its own privacy policy governing their data practices.

Our Website is intended for adults seeking home remodeling services. We do not knowingly collect personal information from children under the age of 13 (or under 16 where applicable under applicable law).

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at the details in Section 12. If we discover that a child has provided us with personal information without verifiable parental consent, we will promptly delete such information from our systems.

As a Texas-based business, we comply with the Texas Data Privacy and Security Act (TDPSA) and applicable Texas consumer protection laws. If you are a Texas resident, you have the following additional rights:

• Right to Know: Know what personal data we collect and how it is used or shared.
• Right to Delete: Request deletion of your personal data that we have collected, subject to certain exceptions.
• Right to Correct: Request correction of inaccurate personal data.
• Right to Opt Out: Opt out of the sale of personal data, targeted advertising, and profiling. Note: We do not sell personal data.
• Right of Non-Discrimination: We will not discriminate against you for exercising any of these rights.

To submit a Texas privacy rights request, contact us using the information in Section 12. We will respond to verified requests within 45 days as required by the TDPSA, with one possible 45-day extension if reasonably necessary.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the “Last Updated” date at the top of this page.
• Post the revised policy on this page with the new effective date.
• For material changes, provide a more prominent notice (such as a banner on our homepage or an email notification to subscribers).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website after any changes constitutes your acceptance of the updated policy.

The version history of this policy:

• March 1, 2025 — Added Texas TDPSA rights section; updated data retention periods.
• January 1, 2025 — Initial policy published.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the following methods:

We will acknowledge receipt of your request within 5 business days and aim to fully resolve all privacy-related inquiries within 30 days.